Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at jiuanchang.com. We strive to provide the best quality porcelain products and customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Return Period: You have 3 days from the date of delivery to return an item.
  3. Return Process: To initiate a return, please contact our customer service at [Your Contact Email or Phone Number]. We will provide you with a return authorization and instructions on how to send your item back to us.
  4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

  1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer’s policies.
  3. Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, any item not in its original condition, or any item that is returned more than 3 days after delivery.

3. Exchanges

If you need to exchange an item for the same product, contact us at [Your Contact Email or Phone Number]. We will guide you through the exchange process.

4. Damaged or Defective Items

  1. Reporting: If you receive a damaged or defective item, please contact us immediately at [Your Contact Email or Phone Number] with details and photos of the product and the issue.
  2. Replacement: We will arrange for a replacement or refund for any items damaged or defective upon arrival.

5. Non-Returnable Items

Certain items are exempt from being returned, such as:

  • Gift cards
  • Sale or clearance items
  • Free gifts

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: lzc13728644369@gmail.com

Phone: 13728644369

Address: 江西省景德镇市浮梁县地税局宿舍